Community Hub Service Advisor

Job description

Job responsibilities

• Manage and process incoming referrals to the Hub, address queries, take detailed messages, and respond or refer them to the relevant multi-disciplinary team member as defined in the referral management protocols.
• Ensure service users/patients are directed to appropriate community assessment support services.
• Effectively use communication skills to enable referrers to explain needs and required assistance, while being sensitive to their feelings and respecting their wishes whenever possible.
• Assess referrals to determine the type and priority of need, and appropriately refer to other services and agencies, seeking advice from the line manager if necessary.
• Ensure all referral documentation contains relevant information to assist clinical triage.
• Input data into electronic clinical records to support the flow of information between the Hub, clinical teams, and partner agencies.
• Keep electronic systems up to date by entering and amending patient admissions, discharges, and other details to allow audit, review information, and produce relevant reports.
• Contribute to the provision of administration services to adult care teams, prioritising and managing the workload efficiently.
• Manage communications with other healthcare professionals in accordance with local and Trust Policy.
• Support clinicians by collating patient information in preparation for Multidisciplinary Team meetings.
• Ensure confidentiality in all matters related to patients and information obtained during employment.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Person Specification

Qualifications

• Educated to GCSE standard or equivalent
• Able to demonstrate literacy and numeracy
• NVQ Level 4 in Business Administration or equivalent experience

Experience

• Previous experience of working in a customer focused environment
• Experience of working in a Multi-Disciplinary Team
• Computer literacy and experience of database management of records and information in an office environment e.g., patient record systems. High level of experience using Microsoft Office Software
• Previous experience of working to targets/deadlines
• Knowledge of Practice Procedures, associated systems, administration and community service provision acquired through experience and training to NVQ 4 or equivalent

• Experience of working in an NHS or Social Care organisation
• Experienced user of SystmOne
• Knowledge of clinical computer systems
• Experience of working in a telephone focused environment

Values and Behaviours

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Knowledge & Skills

• Confident and accurate keyboard skills.
• Knowledge of confidentiality and data protection legislation and able to use discretion where necessary
• Ability to convey information clearly and accurately both written and verbally to different audiences including patients, GPs, managers, administration colleagues and clinicians
• Ability to establish and maintain working relationships at all levels internally and externally
• Problem solving - ability to respond to problems and identify solutions
• Ability to make sound judgements when prioritising tasks and knowing when to refer on
• Ability to produce work of a high standard with a high degree of accuracy
• Ability to work as a team, on own initiative and under pressure
• Strong organisational skills - able to manage busy workload, prioritise work and maintain attention to detail
• Excellent Customer care skills; previous experience of working in a customer focused environment

• Understanding of medical terminology
• Geographical knowledge of Nottinghamshire
• Understanding of the health and social care referral processes

Contractual requirements

• Flexible and adaptable approach to hours and duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Lings Bar Hospital,

Beckside,

Gamston, Nottingham.

NG2 6PR

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/