IS Engineer Apprentice - Police Staff

The successful candidate will work alongside IS Engineers to troubleshoot and resolve technical incidents and service requests. As part of this apprenticeship, you will be required to undertake learning as part of your role and complete all base learning, assignments or assessments in conjunction with your training provider.

Principal Accountabilities:

1 To complete a programme of training conducted alongside the chosen training provider and Nottinghamshire Polices internal departments. As an apprentice you’ll become proficient with on-the-job learning with your employer where you will be released to
study, equating 20% of off the job learning.

2 As a Nottinghamshire Police Apprentice this is a full time course of work and study. You will be required to undertake learning as part of your role and complete all base learning, assignments or assessments in conjunction with your work as required by your training provider. Progress will be monitored by the training provider and Apprentice Officer, however, it is the responsibility of the apprentice to complete all assignments in a timely manner, flagging any issues with their line manager and education representatives.

3 Assist in the installation, configuration, and maintenance of IT hardware, including laptops, desktops, mobile devices, and peripherals

4 Work alongside IS Engineers to troubleshoot and resolve technical incidents and service requests. Support the deployment and management of core applications and systems and ensuring asset records are maintained and kept up to date.

5 Contribute to and support system upgrades, device rollouts, and technology refresh programmes

6 Develop and maintain knowledge articles to support users and colleagues

7 Undertake research, tasks and support the delivery projects relating to your role. Assist the department in collating and presenting information to include contacting departments and external organisations.

8 Deliver service excellence, customer care and display strong customer focus.

9 The apprentice may be required to undertake other duties up to a level consistent with the principal responsibilities of the job.

10 To participate in the Force Career Conversation process and take responsibility for identifying your own professional and career development needs.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

• English GCSE, grade 4 (Essential)
• IT GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)