Medical Administrator/Secretary
Job summary
We are looking for an organised Medical Secretary to join the team at our psychiatric hospital, supporting consultant psychiatrists and the wider multidisciplinary team in delivering high-quality care to people experiencing mental health difficulties.
This is a varied, fast-paced role where no two days are the same, and where your work makes a real difference to patients, families and clinicians alike. You'll need excellent attention to detail, confident IT and audio-typing skills, and the ability to stay calm and professional in a sensitive environment. Previous medical secretary experience, ideally in mental health, would be a real advantage, but above all we're looking for someone who takes pride in getting things right and wants to be part of a supportive, dedicated team.
Main duties of the job
You'll be at the heart of the hospital's clinical administration: managing diaries and clinics, typing clinical letters and reports, coordinating ward rounds and tribunals, and making sure patient records are accurate, up to date and handled with complete confidentiality.
About us
Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team. The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female PICU currently dormant and offering real potential for redevelopment which is an unusual service development opportunity for a psychologist building their career.
Nouvita Healthcare is a growing healthcare provider, made up of a hospital, nursing & residential care homes and supported living services and is on a mission to provide personalised and effective care. What stands out in our hospital is the focus on psychology led treatments and the vibrant and inclusive multi-disciplinary team, as well as a collegiate atmosphere which makes working here enjoyable even on the busy days!
Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident and Mindful employer, providing support to applicants with mental and/or physical disabilities
Job description
Job responsibilities
What you will do:
-Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, arranging referrals to other healthcare providers, scheduling appointments for consultations, tests, scans, etc.
-Take minutes during meetings, HR investigations and clinical governance.
-Maintain calendars and diaries, scheduling appointments, consultations, professional meetings.
-Produce information by transcribing dictations, preparing medical reports and summaries, patient histories, manuscripts and correspondence.
-Provide historical reference by developing and utilising filing and retrieval systems, maintaining patient records, recording meeting discussions.
-Maintains patient confidence and protect operations by keeping information confidential.
-Liaise and maintain close relationships with other secretaries and administrative staff and to cover leave for other secretaries when necessary.
-Provide front of house cover when needed.
-Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
-Prioritise and efficiently organise own workload to ensure that all tasks are completed in a timely manner.
-To support with processing and recording of information for regular audits.
-Maintain patient and staff confidentiality in accordance with GDPR guidelines.
-Maintaining quality results by following and enforcing standards.
Person Specification
Qualifications
- -Experience of working within an office environment
- -Fully IT literate, particularly with Microsoft Office programs and database systems
- -Ability to work both independently and within a team
- -Ability to keep calm under pressure
- -Touch and audio typing skills
- -Experience in accurate minute-taking
- -Excellent verbal and written communication skills
- -Excellent organisational/interpersonal and time management skills
- -Able to work within a Team
- -Able to prioritise workload and manage competing demands
- -Previous experience of working within the Mental Health Sector
- -Previous experience as a Medical Secretary or Ward Administrator
- -Medical Secretary or Administrative qualification e.g. AMSPAR, NVQ
- -Knowledge of medical/mental health terminology and health information practices
- -Experience of collating information for auditing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nouvita Limited
Address
Nouvita Healthcare
Baldock Manor
London Road
BALDOCK
Hertfordshire
SG7 6ND
United Kingdom
Employer's website
https://nouvita.co.uk/