1st Line Support

1st Line Technician

Borehamwood

£24,000k pa - £25,000k pa

Nouvo Recruitment are working with a local organisation who are looking for an experienced individual to join their IT Department.

The successful candidate will be responsible for:

• To provide 1stline technical support queries professionally and efficiently
• To work effectively and productively with 1st line support
• To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or arrange a site visit.
• To log all calls on the tickets logging system and maintain full documentation
• To maintain user security on all systems
• Ensures that internal SLA’s and ITIL processes are followed
• Maintain a knowledge base of any software or hardware problems detected
• To arrange for external support visit where problems cannot be resolved remotely
• Manage the 1st line support team

To be successful as 1st line Technician you’ll need:

• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/10/XP)
• Networking Experience (LAN, WAN & Wi-Fi)
• Experience using and troubleshooting Libra & MS Office Suite ( &2013)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation)
• Knowledge of Active Directory & Exchange Server
• Understanding of Printers Setup & Maintenance
• Understanding of PC hardware set-up /configuration and TCP/IP networking skills
• Excellent telephone manner and face to face communication skills
• Exposure to MS SQL server and power-shell would be beneficial
• IT related degree would be beneficial, but is not essential

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.