ServiceNow Business Analyst

ServiceNow Business Analyst

I am working with two clients recruiting for ServiceNow BAs, one is a leading MSP and the other an end client in the insurance sector.

We’re looking for an experienced ServiceNow Business Analyst (1-5 years) with strong business requirement analysis and customer service/client engagement skills.

Key Responsibilities:

• Requirements Gathering: Engage with stakeholders to understand business needs and translate them into user stories and acceptance criteria.
• Solution Shaping: Work with developers and architects to design scalable processes within the ServiceNow platform.
• Process Analysis: Review existing asset management workflows, identify optimisation opportunities, and align solutions with licensing compliance and governance standards.
• Collaboration: Partner with the Integration team to ensure seamless cross-module functionality.
• Documentation & Testing: Support UAT, document processes, and ensure smooth transition into production environments.

The Right Candidate Will Have:

• Hands-on involvement in ServiceNow projects.
• Experience working in agile environments with cross-functional ServiceNow teams.
• Excellent communication skills and the ability to translate complex technical information into business-friendly language.

What You’ll Gain

You’ll be working closely with senior architects and integration specialists on high-impact ServiceNow projects, giving you exposure to some of the most advanced ServiceNow use cases in the market.

You’ll gain:

• Deep expertise in ServiceNow strategy, design, and delivery.
• The opportunity to work within a tight-knit, high-calibre team that values autonomy, innovation, and collaboration.

Full time roles, One Remote the other Hybrid working, £50,000-£65,000.