Business Operations Manager

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

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We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

About the Role

As the Business Operations Manager for our AI Datacenter Services division, you will play a crucial role in ensuring operational alignment, project execution, and process optimization across the business. Reporting to the SVP of Business Operations, you'll support the planning and coordination of strategic initiatives, working closely with cross-functional teams including Engineering, Infrastructure, Commercial, and Finance to help drive efficiency and scalability in a fast-paced, high-growth environment.

What You'll be Doing

• Support the SVP in overseeing daily business operations, aligning internal teams to meet performance, uptime, and service delivery goals.
• Collaborate with Infrastructure, Engineering, Commercial, and Finance teams to facilitate seamless execution of projects and initiatives. Proactively identify and address operational bottlenecks.
• Manage timelines, deliverables, and stakeholder communication for strategic and technical projects, including data center expansions, service rollouts, and platform integrations.
• Analyze and improve workflows across operational functions, focusing on increasing reliability, reducing latency, and improving cost-efficiency.
• Develop and maintain dashboards and reporting frameworks that provide insight into operational KPIs, project status, and service-level metrics.
• Coordinate leadership meetings, operational reviews, and strategic workshops. Own follow-ups, action tracking, and project alignment.
• Provide regular updates to the SVP, Business Operations and COO and contribute to broader operational strategy planning.

About You

• Proven ability to manage complex, cross-functional projects with multiple stakeholders and tight deadlines.
• Strong project execution and stakeholder management skills, with the ability to drive cross- organisational collaboration.
• Comfortable operating in a fast-paced, entrepreneurial setting with multiple external and internal

About You

• Exceptional organizational skills and a detail-oriented mindset.
• Solid analytical capabilities, with the ability to interpret operational data and drive decisions.

Equal Opportunities Statement

At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.