Customer Success Associate
We are partnering with a rapidly growing technology business that works with some of the world's leading consumer brands and retailers. Their platform helps organisations improve visibility, optimise performance, and make better commercial decisions through data driven insights and innovative technology solutions. As the business continues to expand across international markets, they are looking to hire a Customer Success Associate to support a portfolio of clients, ensuring they maximise value from the platform while building strong, long-term relationships. This is an excellent opportunity for someone with experience in customer success, account management, client services, or a commercially focused support role who enjoys working closely with customers, solving problems, and driving client engagement.
The Opportunity:
As a Customer Success Associate, you will be responsible for supporting a portfolio of clients throughout their customer journey. You will act as a key point of contact, helping clients achieve their objectives, driving platform adoption, and ensuring a positive customer experience.
Working closely with Customer Success Managers, Sales, Product, and Operations teams, you will help deliver exceptional service while identifying opportunities to strengthen client relationships and support commercial growth. This role offers excellent exposure to both customer success and commercial account management, making it a strong opportunity for someone looking to develop their career within a high-growth technology environment.
Key Responsibilities:
- Build and maintain strong relationships with a portfolio of customers
- Act as a primary day-to-day contact for client enquiries, requests, and support needs
- Support customer onboarding and ensure successful adoption of the platform
- Monitor customer engagement and identify opportunities to improve utilisation and value delivery
- Conduct regular customer check-ins and review meetings
- Work collaboratively with internal teams to resolve client issues and deliver solutions efficiently
- Support customer retention activities and contribute to renewal processes
- Identify opportunities for account growth and escalate commercial opportunities where appropriate
- Maintain accurate customer records, activity tracking, and reporting within CRM systems
- Gather customer feedback and share insights internally to support product and service improvements
- Help develop customer success processes, best practices, and engagement strategies as the business continues to scale
Requirements:
- Previous experience in Customer Success, Account Management, Client Services, Customer Support, or a related client-facing role
- Strong relationship-building and stakeholder management skills
- Excellent communication skills, both written and verbal
- Highly organised with strong attention to detail
- Ability to manage multiple client priorities simultaneously
- Commercially aware with an interest in helping customers achieve business outcomes
- Comfortable working with data, reporting, and technology platforms
- Proactive, solutions-focused mindset with strong problem-solving abilities
- Experience working within SaaS, technology, data, retail, FMCG, or consumer-focused environments would be advantageous
- Proficiency with CRM systems and Microsoft Office tools
What's on Offer:
- Opportunity to join a high-growth and innovative technology business
- Exposure to globally recognised brands and retailers
- Strong career development opportunities within Customer Success and Account Management
- Collaborative and supportive team environment
- Hybrid working model
This is an exciting opportunity for a customer focused professional looking to develop their career within a fast-paced, technology-led business where client relationships and customer outcomes are central to success.