Senior Jira Administrator

About the Job

Company Description

OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact.

OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges.

Main Responsibilities

• Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence.
• Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation.
• Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments.
• Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors.
• Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem.
• Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence.

Qualifications / Technical Skills

• Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures).
• Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy.
• Strong understanding of REST API concepts and experience in system integrations.
• Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules.
• Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans.
• General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements.
• Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders.
• A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure.

Additional Informations :

Professional Growth & Learning

As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement.

Company Culture and Values

We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued.

Benefits and Perks

We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.