Customer Service Executive Apprentice
Odyssey is seeking a proactive Customer Service Executive to support daily operations and provide exceptional service. The role involves assisting with customer queries, problem-solving, and collaborating with the Managing Director and other departments. This apprenticeship offers skill development and the chance to impact customer satisfaction.
Role
- Serve as the primary contact for clients via phone and email, addressing payroll-related queries, technical issues, and complaints
- Maintain client records using CRM systems, updating databases with payroll details and interactions
- Collaborate with internal teams (e.g., HR, accounts, sales) to ensure seamless payroll operations and client satisfaction
- Escalate complex payroll issues to relevant departments and follow up to ensure resolution
Training
- The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard
- The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model
- Opportunity for full time employment and further training within the company upon completion of the apprenticeship
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- BIRMINGHAM METROPOLITAN COLLEGE
- Working Week
- Monday to Friday: 9:00am – 4:00pm Lunch: One Hour Lunch break Holidays: 20 days holiday + plus all bank holidays and 4 days over Christmas Sick Pay: Statutory
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Thursday, 8th May 2025
- Start Date
- Saturday, 10th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Microsoft Word and Excel
Qualifications
- English GCSE or equivalent, grade Grade C/4 or above (Essential)
- Maths GCSE or equivalent, grade Grades C/4 or above (Essential)
About the Employer
ODYSSEY CONTRACTOR SOLUTIONS
Odyssey Contractor Solutions Ltd delivers comprehensive payroll solutions to contractors and recruitment agencies across the UK. Our expertise spans Umbrella, CIS, IR35, and legislative compliance, ensuring seamless payroll management.
- Company
- ODYSSEY CONTRACTOR SOLUTIONS
- Location
- ELEVEN BRINDLEY PLACE, 2 BRUNSWICK SQUARE, BIRMINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted
- Company
- ODYSSEY CONTRACTOR SOLUTIONS
- Location
- ELEVEN BRINDLEY PLACE, 2 BRUNSWICK SQUARE, BIRMINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted