Customer Success Manager

Customer Success Manager

The Role

Our client is a rapidly growing and extremely exciting business within the HR Tech space. They’re looking to hire a Customer Success Manager to play a key role in building strong client relationships and ensuring users get maximum value from the service.

Key Responsibilities:

• Onboard new client accounts with clear training
• Understand client needs and how they run their business
• Respond to ad hoc queries both on the telephone and by email
• Analyse usage data in order to perceive a client’s adoption, and any usage gaps, so you can drive more adoption
• Ensuring customers continue to see value in the product, and the benefits to them
• Build customer relationships and implementing successful strategies that will enhance customer journeys
• Work closely with internal stakeholders
• Adopt and maintain our customer CRM system

Required Skills and Qualifications

• Minimum of 5 years in a customer success role at a SaaS business
• Excellent written and verbal communication skills
• Strong ability to multitask, organise, and prioritise work effectively
• Able to communicate clearly with customers, and create strategies that grow platform adoption
• Able to travel where necessary to visit clients

The Package

• Base salary of £40,000-£50,000
• OTE of an additional £5,000-£10,000
• Pension
• Private healthcare