Service Delivery Manager IT

We are looking for a highly capable Service Delivery Manager to join the Retail Implementation Team at a leading UK retailer. This team is responsible for delivering new IT solutions and enhancing existing technologies across stores in the UK, Republic of Ireland, Channel Islands, and our Franchise Partner network. Initially this is an 8 week project - but could easily lead into longer term projects.

• Upgrading Local Area and Wireless networks across all stores
• Enhancing in-store printing capabilities
• Rolling out systems to allow Franchise Partners to use our stock management tools
• Deploying additional hardware to support peak trading periods
• Expanding Self Check Out (SCO) capacity
• Supporting the rollout of new till-scanning hardware

This is a hands-on role that requires strong service delivery management skills, the ability to work across a variety of internal teams and suppliers, and a commitment to driving successful project outcomes.

• Lead the day-to-day delivery of small to medium-scale retail IT implementation projects
• Manage relationships with project stakeholders, ensuring clear communication and high satisfaction
• Collaborate with 3rd-party suppliers to build strong, productive partnerships
• Scope and assess project requirements to align with business goals
• Plan, monitor, and report on implementation activities, dependencies, and timelines
• Coordinate and manage internal and external resources to minimise delivery risk
• Proactively manage project risks and issues, escalating when necessary
• Ensure compliance with internal change management processes and quality standards
• Continuously identify opportunities to improve delivery efficiency and effectiveness

• Proven experience in Service Delivery Management, ideally within retail or large corporate environments
• Demonstrated success in delivering hardware deployments at scale
• Strong stakeholder engagement and relationship-building skills
• Excellent problem-solving skills and proficiency in Microsoft Excel
• A proactive, detail-oriented, and delivery-focused approach

You’ll play a pivotal role in shaping and delivering retail technology that impacts stores across multiple regions. Working within a supportive and fast-paced environment, you’ll have the opportunity to contribute to high-visibility projects and drive continuous improvement in how we deliver IT to the front line.

Rate of £165 is for LTD Company Contractor - PAYE rate can be discussed if required