Digital Support Technician Apprentice - Data Solutions

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview 

At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.

We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.

We're proud to be the UK's largest dedicated Qlik consultancy

Main responsibilities:

• Record the details of new issues and updates in the helpdesk system
• Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
• Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
• Resolve issues where possible
• Perform installs, upgrades and basic configuration of supported software for customers
• Contribute to the ongoing development of the Support team processes
• Good feedback from the customers and from the business

Required skills:

• An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
• A commitment to learning new skills
• Some understanding of IT concepts such as firewalls, networks, virtual machines
• Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, Linux
  Some understanding of cloud environments like Azure/AWS/Google Cloud
• Good telephone manner and good written English skills
• Logical thinker that enjoys problem solving
• Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
• Good team worker

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• 5 GCSE's including Maths and English GCSE, grade A*-C/9-4 (or equivalent) (Essential)
• Computer Science, Maths, Science or similar A Level, grade A - C (Essential)