IT SUPPORT APPRENTICE

Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?) innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new). Hard working (get to work on time, don't waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly).

• Resolution of IT issues to service targets (remotely and on-site)
• Accurately maintain and update the Helpdesk System
• Work collaboratively within a team environment
• Build positive relationships with customers
• Installation and configuration of Client, Server and Mobile software/ Apps at client location
• Build, configure new PCs, Server and network devices to required specifications. Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
• Maintaining internal support documentation
• Daily network monitoring and backup monitoring
• Server support and maintenance task management
• Server OS and hardware installation
• Candidate must attend customer sites in a timely fashion
• This role requires frequent travel to customers’ premises all around the year
• Maintaining high standards and professional image of the company is necessary at all stages
• Preparing regular end-of-day reports on the tasks assigned is required
• This role requires a good positive attitude towards job, tasks, clients and events always
• Constantly improving IT support skills is absolute necessary and a passion for learning is a must

Required Skills:

• Must hold Valid driving license
• Able to provide a high level of service to users
• Flexible & “can do” attitude
• Team player
• Ability to prioritize
• Good organization and planning skills with very high attention to detail
• Able to communicate effectively with users and senior management

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Non judgemental
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)