Application Support Lead Apprentice
Support and maintain live software applications while developing skills in troubleshooting, testing, bug resolution and software delivery. Gain hands-on experience in an AI-assisted development environment, working towards a Level 4 Application Support Lead qualification.
Role
- Provide first-line support for internally developed software applications and assist in investigating customer-reported issues
- Reproduce reported bugs and work with developers to help diagnose and resolve application issues
- Test software fixes before deployment to ensure changes have been fully verified
- Support both frontend and backend applications, making small, well-tested code changes where appropriate
- Assist with application testing and quality assurance activities
- Maintain and improve technical documentation, knowledge articles and release notes to support the wider team
- Assist in preparing clear customer updates, support communications and resolution notes
- Use Git and GitHub to manage code changes and collaborate with the development team
- Work with SQL databases, REST APIs and cloud-hosted applications
- Support ticket triage and ensure application support requests are managed efficiently
- Learn modern software delivery and development practices using technologies including React, TypeScript, Node.js, Python, PostgreSQL, Docker and AWS
Training
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
- The role offers long term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Applications support lead (level 4)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Standard office hours
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Sunday, 20th September 2026
- Start Date
- Monday, 28th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- TypeScript/JavaScript orPython
- Git/GitHub version control
- REST APIs and JSON
- Basic SQL/database knowledge
- Visual Studio Code skills
- Command-line experience
- Interest in AI-assisted dev
- Tests and verifies work
- Handles confidential data
- Reads existing codebases
Qualifications
- 3 more other than English and Maths GCSE, grade A*-C/ 9-4 (Essential)
- English GCSE, grade A*-C/ 9-4 (Essential)
- Maths GCSE, grade A*-C/ 9-4 (Essential)
About the Employer
OMNIA SMART TECHNOLOGIES LTD
Omnia Smart Technologies was founded to solve the challenges caused by disconnected systems and manual processes in operational environments. Through its AiOne platform, the company helps organisations improve planning, visibility, efficiency and control with practical, user-friendly technology designed around real-world operations.