ICT Apprentice

As a First Line Support Apprentice, you won’t just be learning, you’ll solve real problems, support users, and become a key part of a dynamic IT team. This is your chance to build a strong foundation in tech, gain hands-on experience, and grow into a confident IT professional. If you're curious, driven, and ready to learn, your future starts here.

• Serve as the first point of contact for technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, and network issues across a diverse tech stack
• Escalate complex problems to second/third line support when appropriate
• Create and maintain clear, effective Standard Operating Procedures (SOPs)
• Proactively suggest improvements to enhance client satisfaction and streamline support processes
• Document support activity thoroughly and consistently
• Deliver friendly, professional, and customer-focused service at every touchpoint

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Creative