Customer Account Apprenticeship

With a reputation for exceptional quality and excellence, a multi-million-pound print & packaging company is now embarking upon yet another exciting growth cycle. The consistent growth experienced each year is attributed to the company’s dynamic culture, customer focused ethos, diverse product offering and, of course, its passionate team of highly motivated staff.

To keep pace with its continued growth through 2023 and beyond, the company is seeking to employ a skilled and energetic Account Executive Apprentice to manage the customers’ expectations from initial contract through to job completion.

Key duties will include:

• Create accurate estimates through the Tharstern System working closing with the estimating Executive
• Communicate with customers, staff and suppliers in a clear, concise and professional manner
• Able to answer the telephone in a polite and efficient manner
• Participate in daily Production meetings and ensure any allocated actions from the meetings are completed in a timely manner
• Have excellent up to date knowledge of all products to enable estimates to be completed at the best price
• Maintain a high standard of commercial awareness at all times ensuring customer focus, cost and profitability is at the forefront in all decisions
• Liaise with suppliers to gain accurate 3rd party supply costs and timescales
• Work with customers to create critical time paths to meet their expectations
• Raise job bags and all associated paperwork
• Capable of the administration of FSC jobs
• Ability to cope with the management of outwork and negotiating reducing costs when possible
• Follow all company policies, health and safety, and environmental procedures
• Creating and following critical time paths

The successful candidate must have good IT skills but most importantly excellent attention to detail and accuracy. The company are looking for a candidate that has a good telephone manner and communication skills, someone personable, reliable, approachable, determined, and ambitious. The successful applicant must be willing to work on their own initiative but also can work as a team. The ideal candidate must have Grade 5 or above in their maths and English GCSE.

This role will be supported by Starting Offs Level 3 Customer Service qualification and 20% off-the-job training.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

• English GCSE or equivalent, grade 4/C (Essential)
• Maths GCSE or equivalent, grade 4/C (Essential)