2nd Line IT Support Engineer
2nd Line IT Support Engineer
Location: Camberley (Office-based)
Job Type: Permanent
Salary: £33,000 - £37,000 + Excellent Benefits
Take the next step in your IT support career
Are you an experienced IT Support Engineer looking to join a fast-growing Managed Services Provider where you'll work with modern technologies, varied customer environments and a supportive technical team?
We're looking for a talented 2nd Line IT Support Engineer to provide high-quality technical support to a diverse portfolio of business customers. This is an excellent opportunity to further develop your Microsoft, networking and cloud skills while working alongside experienced infrastructure specialists.
You'll be joining a collaborative team where learning, knowledge sharing and career progression are actively encouraged.
Your responsibilities will include:
- Troubleshoot and resolve complex desktop, server and infrastructure issues.
- Provide technical support across Microsoft 365, Azure, Windows Server and Active Directory environments.
- Support networking technologies including switches, firewalls, VPNs and wireless solutions.
- Manage incidents and service requests within agreed SLAs.
- Perform root cause analysis on recurring technical issues.
- Complete routine maintenance, software deployments and system updates.
- Escalate major technical issues where appropriate while maintaining ownership.
- Create and maintain technical documentation and knowledge articles.
- Monitor customer environments and proactively identify potential issues.
- Mentor and support 1st Line Engineers to improve first-time fix rates.
About you - You'll ideally have:
- Previous 2nd Line IT Support experience (ideally within an MSP)
- Microsoft Azure, Intune and Microsoft Defender
- Windows Server and Active Directory
- Microsoft 365 and Exchange
- Networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies
- Firewall technologies such as Meraki, Fortinet, SonicWall or Zyxel
- Remote support tools and ITSM platforms
- PowerShell scripting (desirable)
- Excellent customer service and communication skills
Benefits include:
- Generous annual leave
- Birthday day off
- Company pension with employer contribution
- Private health and dental support
- Employee Assistance Programme
- Life assurance
- Employee discounts platform
- Cycle to Work scheme
- Team incentives and recognition programmes
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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