Apprentice L3 Administration Office Support
- Preparing reports and presentations for internal and client events
- Processing and monitoring orders submitted by Account Managers for mobile voice services, using online portals and direct access to the customers online accounts at Vodafone and other network providers
- Liaising with customer on documentation requirements and deliveries
Role
The role of Business Administrator covers a diverse range of activities, including:
- Preparing reports and presentations for internal and client events, using Excel, PowerPoint and Word
- Processing and monitoring orders submitted by Account Managers for mobile voice services, using various online portals, including 3rd party tools as well as direct access to the customers online accounts at Vodafone and other network providers
- Liaising with the customer on the documentation requirements and deliveries
- We expect that all out team members learn basic mobile tech support tasks such as porting customer numbers and simple trouble shooting for connectivity and handset issues
- There are opportunities to expand the scope of the role, including marketing activities such as writing blogs or helping to design client reach-out initiatives, subject to the candidate's skills set
- In terms of location, the successful candidate will primarily be based at our office in Covent Garden, London and with one of our clients in Woking, all travel expenses are covered by the firm
The responsibilities of this role include:
- Administrative point of contact for customer orders for new mobile phone numbers, cancellations, and porting of connections
- Coordinates the ordering, delivery and invoicing of mobile phones and accessories
- Updates customer records and coordinates with customers the preparation of Purchase Orders and other documents requested by the network providers
- Actively communicates with the team and updates the Account Manager and Finance department about purchases and orders
- Liaise with network suppliers/vendors to ensure services are delivered on time to our customers
- Ensure that customers have a positive experience when working with the team
- All work-related travel to visit clients is paid for by the company
Training
Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Employment Rights and Responsibilities
- Skills, Knowledge, and Behaviours
- Standard and End Point Assessment
- Functional Skills in English, maths, and ICT, if required
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Potential permanent position within the company.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
- Working Week
- Monday - Friday, 9am - 5pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 21st May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Problem solving skills
Qualifications
- Maths and English GCSE or equivalent, grade 4-9 (Essential)
About the Employer
OPTIMOR LTD
Billmonitor helps clients to choose and manage mobile phone services, facilitating better decision making through improved cost monitoring and reporting. Combining our proprietary software with a dedicated team, Billmonitor finds the mobile plan that works best for its clients, saving them money and time. We are also truly independent of any mobile network. Our clients are private and public sector organisations, ranging from small firms with less than 10 employees to multinational organisations.