IT Apprentice Technician

We are seeking an enthusiastic IT Apprentice Technician to join our IT team. You will support incoming technical requests from internal and external customers, working alongside experienced colleagues to learn best practices in IT operations, cloud services, and user support.

• Respond to, log, and resolve IT support tickets for hardware, software, networking, and cloud-service issues
• Assist with the setup, configuration, and deployment of workstations, laptops, printers, and mobile devices for new hires or hardware refreshes
• Perform routine maintenance tasks—OS updates, patch management, antivirus scans, backup verifications, and user account administration in Active Directory (and Microsoft Entra)
• Provide first-line diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations
• Support cloud-based services (e.g., Office 365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration
• Assist with the monitoring of system health: server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance
• Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks)
• Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently
• Help ensure data security and compliance by following company policies (password management, encryption, access controls) and adhering to best practices for incident reporting
• Review automatic security incidents and escalate
• Participate in team meetings, training sessions, and reviews to track progress toward apprenticeship milestones and company objectives
• Assist with in-house application administration on rare occasions
• Auditing IT Equipment within our environment

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Analytical skills
• Patience

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)