Helpdesk Administrator

A thriving company are currently looking for a Helpdesk Administrator to join their team . The Helpdesk Administrator role involves acting as first point of call to clients, raining and issuing works and providing administrative support to the wider team.

• Salary: £27,000
• Office based
• 9am - 5.30pm

Helpdesk Administrator responsibilities:

• Provide reactive maintenance helpdesk service to clients across the UK
• Provide administrative support across a range of client facing tasks.
• Raise and issue out reactive calls received via email, telephone and fax
• Issue works and purchase orders to Engineers and sub-contractors
• Chase for relevant works updates and relay to clients accordingly
• Update internal and external client systems with relevant notes and job status updates
• Produce reports as and when required
• Manage own pool of brands
• Process contractor invoices

Helpdesk Administrator competencies

• Previous experience/exposure to the facilities maintenance industry
• Ability to work within a high pressure environment
• Proficient in the use of Microsoft packages (especially Word and Excel)

Apply today for an immediate interview!