IT Support Engineer

Job description

Job responsibilities

We have an exciting opportunity for an IT Support Engineer to join our IT team based in Hemel Hempstead. You will join us on a full-time, permanent basis, preferred working times 11:00 - 19:00 and in return, you will receive a competitive salary plus benefits.

About Us

At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.

Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff.

We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients.

Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients.

About the role

Your responsibilities will include:

• To be the primary professional responsible for providing 1st and 2nd line support of the company IT & network infrastructure, associated applications, hardware, and user-base.
• Supporting the company user base with day-to-day issues and requests and being the key person to work alongside and coordinate work with current IT suppliers and software vendors.
• Technical experience and an appetite to provide a high level of customer support throughout a private healthcare setting.
• To participate and undertake tasks in projects throughout the business.

The successful candidate will be required to take part in the weekend on-call rota.

About you

The ideal candidate will have the following skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components.
• Creating and, or following application installation policies, guidelines, standards, and procedures
• Able to work with all IT suppliers effectively and build relationships with all teams.
• Able to work within a highly regulated industry and able to prioritize work under pressure.
• An understanding of supporting an IT infrastructure consisting of; Network switches, cat5/6e cabling, security/firewalls, VPN, MS Server, VMWare V-Sphere, Hyper-V, and VOIP.
• Experience of operating systems such as Windows 11/10/ Windows Server 2022 and MAC OS.
• Experience of providing 1st class customer support & User training
• Hardware and Software installation, configuration & testing, and administration.
• Awareness of backup and restore technologies.
• Understanding of supporting an Office 365 environment consisting of MS Exchange, Outlook, SharePoint, One Drive, etc.
• Understanding of supporting and administering an IP telephony system and mobile devices such as; Android, Tablets, etc.
• A good working knowledge of the Microsoft Office suite including:
• Excel
• Word
• PowerPoint

• Educated to degree level within the related field and, or at least 2 years of relevant industry experience.

• Awareness of ITIL and Prince2 methodologies

For full details, please refer to the job description and person specification attached.

Benefits we offer

We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

Benefits include:

• 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
• Contributory pension scheme
• Life Insurance
• Private Medical Insurance (upon completion of probationary period)
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• OSDH Discount
• Discounted Cinema Tickets
• Car Discounts
• Free on-site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for Certificate of Sponsorship.

The closing date for applications is 11/6/25 however, please note that we may close the advert earlier if there is a significant number of applications.

Click apply today to be considered for the IT Support Engineer role – we would love to hear from you!

Person Specification

Education/ Qualifications

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.

Experience

• Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components.
• Creating and, or following application installation policies, guidelines, standards, and procedures
• Able to work with all IT suppliers effectively and build relationships with all teams.
• Able to work within a highly regulated industry and able to prioritize work under pressure

• Experience in being involved in larger scale projects.
• Experience in supporting healthcare applications.
• An understanding of the healthcare or similar industry with emphasis on patient safety
• Experience of application support and configuration
• Analysing and providing recommendations to drive the implementation of IT improvements

Knowledge/Skills

• An understanding of supporting an IT infrastructure consisting of; Network switches, cat5/6e cabling, security/firewalls, VPN, MS Server, VMWare V-Sphere, Hyper-V, and VOIP.
• Experience of operating systems such as Windows 11/10/ Windows Server 2022 and MAC OS.
• Experience of providing 1st class customer support & User training
• Hardware and Software installation, configuration & testing, and administration.
• Awareness of backup and restore technologies.
• Understanding of supporting an Office 365 environment consisting of MS Exchange, Outlook, SharePoint, One Drive, etc.
• Understanding of supporting and administering an IP telephony system and mobile devices such as; Android, Tablets, etc.
• A good working knowledge of the Microsoft Office suite including:
• Excel
• Word
• PowerPoint
• Educated to degree level within the related field and, or at least 2 years of relevant industry experience.
• Awareness of ITIL and Prince2 methodologies

• Experience with IT Healthcare Systems
• Experience of supporting an IT infrastructure and accreditations within; Cisco` switches, cat5/6e cabling, security/firewalls, VPN, MS Server, Hyper-V and VOIP.
• Server and Network installation
• Completed CompTIA A+ or CompTIA N+
• ITIL, Security, Project Management Foundation skills.

Quality/Attributes/ Others

• Ability to effectively prioritize and organize own workload including self-learning.
• Forward thinking innovative, comfortable taking the initiative.
• Attention to detail, ensures accuracy whilst working to deadlines.
• Ambassador for the brand, who puts the patient first in all they do.
• Confident Communicator at all levels; to include internal and external stakeholders.
• Demonstrates OSD Values
• High levels of engagement.
• Able to work flexibly across 7 days a week if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OSD Healthcare

Address

Boundary Way

Hemel Hempstead

HEMEL HEMPSTEAD

Hertfordshire

HP2 7YU

Employer's website

https://osdhealthcare.co.uk/