Change Management Specialist

Who we are

OSF is an innovative and prominent Salesforce-exclusive transformation partner. As a trusted member of the Salesforce family, OSF has received significant investments, including Salesforce Ventures, and has established itself as a leading partner. Our distinctiveness lies in being a global consulting and delivery partner for Salesforce, equipped to provide comprehensive advisory support across the entire Salesforce customer 360 platform. Our primary focus is to assist clients in envisioning and reshaping their future by embracing new possibilities ('do something new') or swiftly progressing their Salesforce journey ('do something now').

Key Responsibilities

• Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps.
• Partner with programme leads, business stakeholders, and Salesforce teams to drive engagement and alignment.
• Define and deliver communications plans, ensuring consistent, clear messaging around Salesforce changes.
• Design and deliver training strategies and user enablement materials, tailored to different user groups and business units.
• Monitor adoption and business readiness through KPIs, surveys, and feedback loops, making adjustments as needed.
• Identify potential resistance and proactively manage challenges through coaching, workshops, and stakeholder engagement.
• Support leadership with change advocacy, building buy-in across executive and end-user communities.
• Collaborate with Salesforce admins, developers, and business analysts to ensure change requirements are embedded into delivery.
• Champion a continuous improvement culture, ensuring Salesforce solutions are embedded and utilised effectively post-go-live.

Required Skills & Experience

• Proven experience in change management within large-scale technology or CRM programmes (Salesforce experience strongly preferred).
• Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, or other relevant clouds).
• Strong understanding of organisational change methodologies (e.g., PROSCI, ADKAR, Kotter).
• Exceptional stakeholder management and influencing skills across senior leadership and business users.
• Excellent written and verbal communication, presentation, and facilitation skills.
• Experience designing and rolling out training and enablement programmes.
• Strong problem-solving skills with the ability to work in fast-paced, agile environments.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Associate, Administrator, or Business Analyst).
• Change management certification (e.g., PROSCI, APMG, ACMP).
• Experience in digital transformation projects across multiple business units or regions.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.