Level 3 ICT Apprenticeship

The Our Lady of Grace Catholic Academy Trust, based in Newham, is looking for a new ICT Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3.

As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.

Day-Day Responsibilities:

Helpdesk & User Support

• Respond promptly to IT queries via helpdesk, email, phone, and in person.
• Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
• Provide occasional support at school events (evenings/out-of-hours).

Hardware & Software Maintenance

• Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
• Ensure timely installation of OS updates, antivirus, and software patches.
• Monitor asset inventory and manage records accurately.

Network & Infrastructure Support

• Assist with basic network troubleshooting and maintenance tasks under supervision.
• Support remote access and mobile device connectivity.

Documentation & Compliance

• Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
• Produce simple user guides and contribute to the ICT knowledge base.
• Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade (grade 5-9 / Equivalent) (Essential)
• Mathematics GCSE, grade (grade 5-9 / Equivalent) (Essential)
• All subjects considered A Level, grade C or above (Desired)