Technical Support Apprentice
If you have an interest in IT and developing technical skills, this is a fantastic new opportunity!
We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company.
Role
Main purposes of the role:
- Prepping Oxhoo EPOS terminals for sales
- Repairing EPOS terminals
- Technical phone support
Key tasks will include, but not be limited to:
- Picking stock for sales orders and preparing for despatch
- Fault finding and repairing Epos terminals
- Answering incoming technical calls and emails
Key results will be;
- Recognising products
- Technically preparing products for sales orders
- Identifying issues with faulty products
- Repairing faulty equipment
- Gaining confidence dealing with incoming queries via email and telephone
Training
- Level 3 Digital Support Technician
- Fortnightly attendance at Riverside College, Widnes
- There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- RIVERSIDE COLLEGE
- Working Week
- Monday to Friday 8:30am to 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th July 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Logical
- Team working
- Technical mindset
- Interest in fault finding
- Telephone skills
Qualifications
- 4 GCSE's including Maths and English GCSE, grade Grades 9-4 (A-C) (Essential)
About the Employer
OXHOO UK LIMITED
With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation.
Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.