Apprentice Service Engineer - Customer Service
The role will require an aspiring person who wishes to learn all aspects of the Managed Print Industry, this person must be able to adapt and learn new roles and new technical data and processes. The role will require a friendly and professional person who has good interpersonal skills, is willing to learn and develop.
Role
1. Setting up customers equipment
2. liaising with customers to obtain client details for IT
3. Installing equipment at a customer location
4. Assisting senior technicians to customer site to fix equipment
5. Helping with incoming service calls
6. liaising with customers to fix potential IT issues via our IT Helpdesk
Training
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
L2 Customer Service apprenticeship standard
Progress to become a field technician.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- CITY OF WOLVERHAMPTON COLLEGE
- Working Week
- 8.30 – 5.30, Monday – Friday with an hour for lunch.
- Expected Duration
- 12 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
Qualifications
- English GCSE or equivalent, grade A*-C (4-9) (Essential)
- Maths GCSE or equivalent, grade A*-C (4-9) (Essential)
About the Employer
OYSTER COMMUNICATIONS LTD
Oyster is a leading independent provider of Managed Print Services and IT Solutions. We have been established for 40 years and deal with a wide range of industry sectors across the UK.
- Company
- OYSTER COMMUNICATIONS LTD
- Location
- 110A, WALSALL ROAD, CANNOCK, ENGLAND
- Employment Type
- Intermediate Apprenticeship
- Salary
- £10,158.72
- Posted
- Company
- OYSTER COMMUNICATIONS LTD
- Location
- 110A, WALSALL ROAD, CANNOCK, ENGLAND
- Employment Type
- Intermediate Apprenticeship
- Salary
- £10,158.72
- Posted