Senior IT Technician

Job Title: Senior IT Technician

Location: Waterlooville, Hampshire

Salary: £27,780 per annum

Job Type: Permanent, Full time, 52 weeks per year

Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day)

About the role:

The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team.

The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment.

If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.

Key Responsibilities:

The primary responsibilities of the role are:

• Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment.
• IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs.
• Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction.
• Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support.
• Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more.

Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website.

About You:

Essential:

• 4 GCSEs (or equivalent) C and above (including Maths and English)
• Level 3 (or equivalent) in IT Infrastructure (or similar)
• Ability to work in sympathy with the ethos of the school
• Good verbal and written communication skills and ability to relate well to children and adults
• Ability to effectively use ICT packages (Office Suite and email)
• Displays commitment to the protection and safeguarding of children and young people
• Excellent communication skills
• Well-developed interpersonal skills
• Confidence
• Ability to see a project or task through to a successful conclusion
• Imagination and vision
• Strong commitment to team- working and partnership

The following would be desirable:

• Knowledge of IT systems and software
• Ability to use relevant equipment / resources and technology A level education or beyond
• Willingness to train as Fire Warden/First aider

The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager.

Please note all staff will be required to complete and obtain a clear Enhanced DBS

Benefits:

• Generous pension scheme
• Access to the canteen serving delicious home made hot and cold food
• An active staff association which organises staff socials throughout the year and an emphasis on staff well-being

Additional Information:

Closing date: Sunday 22nd February 2026 5pm

Interviews: Week commencing 23rd February 2026

Please note that once you have applied for the role you will be sent an email with an application form to fill in.

This form will need to be fully completed and returned for your application to be considered.

Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete.

Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.