3rd Line Support Technician

Our client, an established IT Managed Services Provider based near Marlow, is expanding and looking to recruit a proven 3rd Line Support Technician for their expanding team.

What You’ll Be Doing

• Handle and resolve IT issues for external customers across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more
• Build and implement technical solutions for new and existing customers
• Be the escalation point when required
• Onboard new clients
• Work across cloud and on-site setups - from Azure Virtual Desktop to RDS
• Act as the link between the support desk and the customer

You’ll Need To Be Technically Proficient In:

• Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint)
• Windows Server, Active Directory, Group Policy, and user management
• Firewalls, networking, IP telephony (Gamma Horizon or similar would be advantageous)
• Basic PowerShell scripting (advantageous)
• Remote Desktop, RDS / Terminal Services
• Apple Mac OS (nice to have)
• Microsoft Azure (Preferred)

We’re Looking For Someone With:

• Experience working in an MSP (Managed Service Provider)
• Confidence in supporting, configuring, and deploying Microsoft 365 services
• Familiarity with onboarding new customers, setting up Group Policies & Tenancies, etc
• Solid leadership instincts - or wants to grow into a management role
• Great customer service skills, engages well with clients, calm under pressure, and genuinely enjoys solving problems
• Hunger to keep learning and develop their skillset even further

What's On Offer:

• You’ll be key to the company’s next phase of growth
• Real progression into management as the business scales
• Project Work

This is a full time, office based position with scope to work from home occasionally. Candidates will need to be based within reasonable commuting distance to Marlow.