3rd Line Engineer
Job Title: 3rd Line Engineer
Location: West Yorkshire (Office and Client Sites)
Salary: £50,000 – £60,000 + Benefits
Type: Full-time, Permanent
About the Role
Our client, a well-established and fast-growing Managed Service Provider (MSP), is seeking an experienced 3rd Line Engineer to join their technical team. This is a senior technical role, ideal for someone who thrives in a fast-paced environment and enjoys solving complex infrastructure and cloud-related issues.
You’ll act as the escalation point for 1st and 2nd Line Engineers, working across a diverse client base and a wide range of technologies. This role offers the opportunity to work on high-level support, project delivery, and continuous service improvement initiatives.
Key Responsibilities
- Act as the final escalation point for complex technical issues
- Troubleshoot and resolve advanced infrastructure, network, and cloud problems
- Design, implement, and support client environments (on-prem and cloud)
- Lead and contribute to technical projects and migrations
- Maintain and improve documentation and internal processes
- Mentor junior engineers and provide technical guidance
- Ensure high levels of customer satisfaction and SLA adherence
Technical Skills & Experience
- Strong experience in a 3rd Line or Senior Support role within an MSP environment
- Expertise in Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure)
- Solid networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls)
- Virtualisation experience (VMware and/or Hyper-V)
- Experience with backup solutions and disaster recovery
- Exposure to security best practices and tools
- Strong troubleshooting and analytical skills
Desirable Skills
- Azure certifications (e.g., AZ-104)
- Experience with automation and scripting (PowerShell)
- Knowledge of ITIL practices