Customer Success Operations Assistant

We are looking for a highly organised, tech-savvy, and customer-focused CS Operations Assistant to join our growing team.

This role sits at the intersection of Customer Success, Operations, AI, Content, and Technology. You will help manage the creation and maintenance of adaptive learning Knowledge Spaces, transforming existing educational content into engaging learning experiences while ensuring quality, consistency, and successful customer outcomes.

This is an ideal opportunity for someone who enjoys solving problems, working with data, improving processes, and leveraging technology and AI to deliver exceptional results.

Responsibilities

• Support the creation and deployment of adaptive learning Knowledge Spaces.
• Manage content ingestion and content transformation workflows.
• Perform quality control checks to ensure accuracy, consistency, and high standards.
• Identify issues, troubleshoot problems, and drive solutions independently.
• Use data and analytics to monitor quality, progress, and outcomes.
• Work closely with Customer Success, Product, Content, and Technical teams.
• Recommend process improvements and creative solutions to operational challenges.
• Support customer-facing projects and help ensure successful delivery.
• Maintain documentation and operational best practices.
• Contribute to the continuous improvement of our Customer Success Operations.

Essential skills and attributes

• Highly organised with excellent attention to detail.
• Comfortable with technology and enthusiastic about learning new tools.
• AI-friendly and excited by emerging technologies.
• Customer-centric mindset with a passion for delivering value.
• Outcome-driven and focused on achieving results.
• Enjoys working with data.
• Committed to producing consistently high-quality work.
• Excellent quality control (QC) skills.
• Strong troubleshooting and problem-solving capabilities.
• Creative thinker who can identify practical solutions.
• Fast learner who thrives in a dynamic environment.
• Strong team player who can also work autonomously.
• Excellent written and verbal communication skills.

Ideal Background

• Experience working in a startup or high-growth environment.
• Background in Customer Success, Operations, Technical Support, Implementations, Content Operations, or a similar role.
• Experience working with digital content, technical workflows, or data-driven processes.
• Comfortable working across multiple priorities and stakeholders.
• Experience using AI tools to improve productivity and quality is a strong advantage.

Bonus Points

• Experience within EdTech or SaaS.
• Experience working with enterprise customers.
• Eligible for security clearance or already security-cleared.
• Familiarity with adaptive learning or educational technologies.

Why Join Us?

• Be part of a fast-growing, innovative team.
• Work with cutting-edge AI and learning technologies.
• Have a direct impact on customer success and product adoption.
• Gain exposure to a wide range of operational, technical, and customer-facing challenges.
• Grow your career in a collaborative, ambitious environment.

Apply Now

If you're a proactive problem-solver who enjoys technology, data, customer outcomes, and delivering high-quality work, we'd love to hear from you.

Please apply with your CV and a short note explaining why you're interested in the role and when you are available to start.