Support Team Lead - Electronic Trading

Operations Lead / Support Team Lead - Electronic Trading

Overview

🏢 Company | Trading Technology, Market Infrastructure, Financial Markets

👤 Position | Operations Lead / Support Team Lead

🎯 Impact | Client service, live trading operations, first-line team performance

📏 Size | Lean, specialist operations environment

🌟 Skills | Production Support, Unix/Linux, SQL, FIX, Incident Coordination

📍 Location | London

💻 Hybrid | 3 days a week in-office

💎 Benefits | Exposure to live exchange-style environments, direct client interaction, real ownership, a genuine leadership path, and the chance to shape how a support function operates rather than just inherit a ticket queue

The Role

Enjoy being the person who brings calm, structure, and direction when things get busy?

This is a lead-level operations seat in a live trading environment where your job won’t be to sit quietly waiting for tickets. You’ll take ownership of how the first-line support team works day to day. That means improving how work gets triaged, how issues get communicated, how releases are supported, and how clients experience the service.

You’ll be the link between a first-line support team and deeper second-line operational expertise. So this suits you if you’ve done hands-on production support before, but now want more ownership over standards, coordination, and team effectiveness.

You’ll still need enough technical depth to understand Unix/Linux environments, SQL, trading connectivity, and the reality of supporting business-critical systems. But this is not about being the most technical person in the room. It’s about making the team better, making the service sharper, and making sure things don’t drift.

You’ll work closely with operations leadership, infrastructure, and internal stakeholders to improve workflows, support releases, handle incidents properly, and raise the bar on first-line support.

The team works a weekly rota covering 07:00–18:00, and there may be some evening and weekend work from time to time.

What makes this worth looking at

You’ll get more than a standard support lead title here.

You’ll have genuine room to shape process, improve client handling, and influence how a critical support function runs. You’ll be close to live platforms, connected clients, and real operational decision-making. And if you like the idea of combining team guidance, stakeholder coordination, and production support in a regulated trading environment, this is a strong move.

What you’ll need

You’ve probably already spent time in a production support, operations, or trading systems environment where uptime matters and mistakes cost money.

The strongest fit will likely come from experience in at least three of these areas:

• Supporting live business-critical platforms in financial services, trading, exchange, or fintech environments
• Working with Unix/Linux systems and SQL in production
• Handling incidents, coordinating across teams, and keeping communication clear under pressure

It’ll also help if you’ve dealt with FIX connectivity, client-facing support, release activity, monitoring tools, or mentoring less experienced team members.

You’ll be doing things like

• Running and improving the day-to-day operation of the first-line support team
• Coordinating issues, work allocation, follow-up, and communication across internal teams and external clients
• Supporting releases, monitoring production activity, and improving operational workflows over time

Interview Process | CV Review > Screening Call > Submission > Client Interviews > Offer

If this sounds like your kind of environment, apply and we’ll set up a confidential conversation. We can talk you through the team, the platform, and why this could make sense as your next move.