Strategic Account Director

• London | Hybrid
• Enterprise account ownership across Finance, Insurance & Technology
• Competitive salary + benefits — details on application

About the Company

Our client is a leading provider of technical and professional learning solutions for some of the world’s largest finance, insurance, and technology organisations. A fast-growing, purpose-led business delivering tailored learning across AI, data science, and change management through virtual, blended, and in-classroom formats.

The Role

A senior commercial role with full ownership of a portfolio of high-value enterprise accounts. You’ll operate as a C-suite trusted advisor, driving retention, renewals, and expansion, while also playing a leadership role within the Customer Success function — mentoring the team and shaping how strategic accounts are managed and grown.

Key Responsibilities

• Own and grow a portfolio of strategic accounts, with full commercial responsibility for renewals and expansion.
• Lead complex, high-value negotiations including multi-year and enterprise-level agreements.
• Build trusted, long-term relationships with senior and executive-level stakeholders.
• Develop tailored account strategies aligned to customer objectives and commercial value drivers.
• Proactively identify renewal risk and intervene early to protect and strengthen relationships.
• Mentor the Customer Success team and contribute to best-practice playbooks and account frameworks.

What You’ll Need

Essential

• 10+ years in Senior Customer Success, Account Management, or Strategic Account roles.
• Proven track record of driving revenue growth through renewals and expansion.
• Strong commercial acumen and experience negotiating complex, enterprise-level deals.
• Experience managing C-suite and senior stakeholder relationships across large accounts.
• Background mentoring team members and contributing to a high-performance culture.

Nice to Have

• Background in learning, talent development, or professional services.
• Sector experience in financial services, insurance, or technology.

Why Apply?

• Full commercial ownership with genuine strategic influence.
• High-profile enterprise portfolio across global organisations.
• Leadership role shaping the Customer Success function.
• Competitive salary, benefits, and real career progression.
• Fast-growing, collaborative business that invests in its people.

How to Apply

This is a confidential search. Connect with the team at Ocho People on LinkedIn or submit your CV via the link below.