APS Desktop Engineers - Telford, Shropshire - 6 months+
APS Desktop Engineer - Telford, Shropshire - 6 months+/RATE: £119 per day inside IR35
One of our Blue Chip Clients is urgently looking for an APS Desktop Engineer.
For this role you will need to be in Telford, Shropshire 5 days per week.
Please find some details below:
Description
Clearance required: BPSS
Location: Telford - 5 days/week onsite with occasional travel to other UK sites
Project Overview
The APS Desktop Engineer will provide high quality technical support to end users, customers, and projects This role is central to maintaining a stable and efficient desktop environment while supporting a wide range of technologies, applications, and APS services.
Role Overview
This is a hands on technical support role within Account Production Services (APS), working on-site as part of a collaborative team in Telford. You will diagnose and resolve technical issues, support multiple operating systems, and build capability across both standard and non standard applications.
Once training has been completed, you may be required to travel to other sites to support operational activities. All travel expenses will be covered.
Key Responsibilities
Technical Support & Incident Resolution
Deliver desktop support services across the client's environment.
Diagnose, fault find, and resolve incidents and service requests within contracted SLAs.
Support mobile solutions, including laptops, mobile phones, and tablets.
Install and configure software and hardware.
Perform PC configuration, including imaging of laptops and MacBooks.
Assist with IT Stores tasks when required.
Support internal and external events, ensuring technology readiness.
Create and maintain accurate support documentation.
Once trained, provide on site and remote assistance via the Tech Table or Virtual Tech Table.
Technologies Supported
Operating Systems: Windows 10, Windows 11, macOS
Office Productivity: Microsoft Office 2016, Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
Hardware: Desktops, laptops, tablets, mobile phones, printers
Infrastructure & Tools: Cisco AnyConnect VPN, SCCM, Active Directory
Applications: Various standard and non standard software products
Networking: Wi Fi access points and basic networking principles
Meeting Room Technologies: AV equipment and collaboration tech
Technical Skills
Mandatory
Working knowledge of Windows 10 and/or Windows 11
Understanding of Microsoft Office products (including Teams and OneDrive)
Familiarity with Apple devices (MacBooks, iPads, macOS)
Understanding of desktop, laptop, and printer hardware
Desirable
Experience using ServiceNow or similar ITSM tools
Knowledge of mobility solutions
Understanding of Microsoft Power Platform
Prior experience in hardware/software support
Active Directory knowledge
Basic networking concepts
Business & Professional Skills
Mandatory
Excellent verbal and written communication skills
Strong customer service focus
Effective time management and organisational capability
Desirable
Ability to work under pressure and meet deadlines
Analytical and methodical approach to problem solving
Self driven with strong initiative and determination
Ability to work with minimal supervision
Strong team player, able to collaborate with other teams to meet agreed SLAs
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.