1st Line Support

1st Line Support - London

£30,000-£32,000

Monday-Friday, 9:00am-5:00pm - Office Based (5 Days per Week)

Southwark/Blackfriars

Are you an IT Support professional looking for a role where you'll gain hands-on experience across a diverse technology estate and play a key role in supporting a passionate, creative business?

We are partnering with a well-established London-based entertainment and publishing group that has been at the heart of pop culture for decades

The Role

As the first point of contact for IT support across the business, you'll provide technical assistance to colleagues and help maintain a broad range of systems and technologies. This is an excellent opportunity for someone who enjoys variety, wants exposure to infrastructure and projects, and is eager to expand their technical knowledge within a collaborative in-house IT team.

Key Responsibilities

• Provide first and second-line support to users across the organisation.
• Install, configure and maintain hardware and software including Windows PCs, Macs, printers, mobile devices, anti-virus solutions and creative software.
• Support and administer Google Workspace.
• Manage user onboarding and offboarding processes.
• Assist with IT projects and the introduction of new technologies.
• Perform hardware stock management and equipment ordering.
• Troubleshoot networking issues and support core infrastructure.
• Ensure support tickets are resolved efficiently and to a high standard.

About You

• Previous experience in an IT Support or Service Desk environment.
• Strong knowledge of Windows 10/11.
• Experience supporting users in a professional business environment.
• Knowledge of TCP/IP, DNS and DHCP.
• Experience with Active Directory.
• Experience administering Google Workspace or Microsoft 365.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.

Desirable Skills

• MacOS support experience.
• Adobe Creative Cloud experience.

What's on Offer?

• Salary of £30,000-£32,000.
• Opportunity to work within a unique and creative entertainment business.
• Broad technical exposure across infrastructure, end-user computing and projects.
• Genuine learning and development opportunities within an in-house IT team.
• Central London location near Southwark.
• Full-time office-based role, Monday-Friday, 9am-5pm.

If you're a passionate IT Support professional looking for a varied role in a business driven by publishing, entertainment, retail and fan culture, we'd love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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