Customer Service Administrator - Bromley, Hybrid

Join Our Team as a Customer Service Administrator!

Are you a multitasking maestro who thrives in a fast-paced environment? If so, we have an exciting opportunity for you! Our client, a dynamic organisation in the Information Technology & Telecommunications sector, is looking for a Customer Service Administrator to join their team in Bromley.

Location: Central Bromley Contract Type: Permanent Salary: Up to £30,000 Hybrid Role: 3 days in the office, 2 days from home Commute: Just a 5-minute walk from Bromley South train station!

What You'll Do: As a vital part of our team, you will ensure our customers receive exceptional service and support. Your daily tasks will include:

• Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders.
• Order Tracking: Monitor daily orders and efficiently obtain Proof of Delivery (POD).
• Order Processing: Promptly process orders via email, customer portals, and Teams using Sage.
• Back Order Management: Keep customers informed about unfulfilled orders.
• Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay.
• Daily Reporting: Send daily shipping reports to corporate customers.
• Email Management: Oversee two busy email addresses, ensuring prompt responses.
• Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution.
• Collaboration with Sales Team: Work closely with our busy Sales Team, accommodating their unique requirements.
• Account Setup: Set up new customer accounts and perform necessary security checks.
• Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments.
• Liaison with Logistics: Maintain close communication with the Logistics Team for timely despatch of daily orders.

What We're Looking For: To excel in this role, you should possess the following skills and qualities:

• Proactive Attitude: Ready to tackle challenges head-on.
• Strong Multitasking Abilities: Manage a varied workload with grace and efficiency.
• Excellent Time Management: A good timekeeper who prioritises tasks effectively.
• Creative Problem Solver: A lateral thinker who finds solutions to unexpected issues.
• Attention to Detail: An eagle eye for detail to ensure accuracy.
• Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word.
• In-Office Collaboration: Available to work in the office three days a week for team synergy.

If you're ready to take the next step in your career and join a passionate team dedicated to excellent customer service, we want to hear from you!

Apply Now!

At Office Angels, we believe in equal opportunities for all. We value diversity and inclusivity, ensuring everyone has the chance to thrive in the workplace. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement is available on our website.

Join us and be part of a team that makes a difference!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.