Performance Manager

This role is responsible for leading the management, analysis, and reporting of Key Performance Indicators (KPIs) in line with a large, contract-driven operational environment. The Performance Manager will streamline and formalise processes to improve workflow efficiency, ensure contractual and legal compliance, and support continuous improvement across quality, environmental, and health & safety standards.

Working closely with senior managers, operational teams, and external stakeholders, the role plays a key part in ensuring performance data is accurate, meaningful, and clearly communicated.

(Reporting to the Business Manager)

• Analyse, manage, and report on KPIs using performance dashboards
• Produce clear performance analysis, highlighting trends, risks, and improvement areas
• Collate and submit monthly, quarterly, annual, and business continuity reports in line with contractual requirements

• Implement and maintain monitoring systems for performance targets through process mapping
• Develop, formalise, and communicate new or improved operational processes
• Support the introduction, monitoring, and review of new systems and tools

• Maintain the Integrated Management System (IMS) through robust document control
• Coordinate and support internal and external audit programmes
• Ensure operational compliance with legal obligations and contract requirements
• Manage and report non-compliance issues, including performance adjustments and financial penalties

• Support the development and delivery of performance improvement strategies
• Carry out root cause analysis and support corrective action plans
• Drive continuous improvement initiatives across the business

• Communicate performance information clearly through reports, presentations, and training sessions
• Engage positively with teams to support understanding of performance expectations
• Contribute to a collaborative and high-performing working environment

• Attend and facilitate performance and compliance meetings
• Act as a key point of contact for internal teams and external stakeholders on performance matters
• Support discussions relating to non-compliance and contractual performance

• Compile, analyse, and report health & safety statistics and exposure data

• Carry out any additional reasonable tasks as requested to support the needs of the business

• Proven experience in performance management, KPI analysis, and reporting within a complex operational environment
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Experience supporting audits, compliance, and risk management processes
• Strong IT skills, including Microsoft Excel, PowerPoint, and Visio
• Experience using business intelligence tools such as Power BI
• Ability to implement and improve monitoring systems and processes
• Excellent written and verbal communication skills
• Experience preparing and delivering reports, presentations, and training sessions
• Strong organisational skills with the ability to manage multiple priorities

• Highly organised, proactive, and detail-focused
• Confident working with senior stakeholders and external partners
• Comfortable leading or facilitating meetings
• Able to work independently and collaboratively
• Professional, reliable, and trustworthy
• Flexible and committed to continuous improvement and development

• Experience with performance dashboard systems
• Exposure to public sector, infrastructure, or contract-based environments
• Experience managing IMS systems and first, second, and third-party audits
• Full UK driving licence

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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