Sales & Export Coordinator

Job Title: Sales & Export Coordinator

Location: Wellington, Somerset

Salary: Up to circa £43K PA

Hours: Full time | 8am - 4.15pm Monday to Thursday, 8am - 3pm Friday

Benefit Package:

• 25 days holiday plus bank holidays
• Company pension scheme
• Annual Company Bonus based on performance
• Cycle2Work scheme
• Up to 2 days per year for volunteering
• Enhanced Maternity/Paternity pay
• Employee Assistance Program (EAP)
• Death in service insurance (4 x salary after probation)

The Company

A successful and growing technology-led manufacturing business that designs and supplies specialist products and solutions to a diverse range of industry sectors. Known for its focus on innovation, quality and customer service, the company offers a collaborative working environment and continues to invest in new technologies, people and processes to support its ongoing growth.

Key Responsibilities

• Support the Sales team in preparing and issuing quotations, budget proposals and tender submissions.
• Maintain accurate customer, quotation and opportunity records within CRM and MRP systems.
• Process customer orders, issuing acknowledgements and confirmations while ensuring delivery requirements and shipping details are communicated clearly.
• Act as a primary point of contact for customers, providing updates on quotations, orders, lead times and delivery schedules.
• Build strong customer relationships through proactive communication and excellent service.
• Coordinate with internal departments including Sales, Planning, Production, Purchasing, Warehouse, Service and Finance to ensure customer requirements are met.
• Manage customer returns, warranty claims and repair requests, ensuring efficient resolution.
• Prepare commercial invoices, packing lists and other documentation required for UK and international shipments.
• Arrange domestic and export shipments through approved logistics providers, couriers and freight forwarders.
• Support customs and export administration, maintaining accurate records of commodity codes, country of origin information and shipping documentation.
• Monitor shipments, obtain freight quotations and help resolve delivery, freight or customs-related issues.
• Review shipping documentation and freight invoices to ensure accuracy and compliance.
• Maintain organised, audit-ready sales, shipping and customs records.
• Develop effective relationships with logistics partners and external organisations, including the Chamber of Commerce.
• Identify and support improvements to customer service, operational efficiency, delivery performance and freight cost management.

Knowledge, Skills & Experience

• Previous experience in sales administration, customer service, logistics, export administration, or a similar coordination role, ideally within a manufacturing or engineering environment.
• Confident using CRM, ERP, or MRP systems, with good working knowledge of Microsoft Office applications.
• Excellent organisational and communication skills, with the ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy.
• A proactive and customer-focused approach, with the ability to build positive relationships both internally and externally.
• Knowledge of import/export processes, customs documentation, Incoterms, and international freight would be advantageous.

Next Steps:

If this sounds like you then either apply online, email your CV to or call the office on for a chat with Vicky.

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