Service Administrator
Service Desk Support Coordinator
Chelmsford, Essex
£13.85 per hour (£27,000 per annum)
Monday to Friday | 8.30am - 4.30pm
Temporary to Permanent | Immediate Start
Looking for your next office based opportunity? Do you thrive in a fast paced environment and enjoy helping people?
Our client is seeking a motivated and enthusiastic Service Desk Support Coordinator to join their busy and growing team in Chelmsford.
This is a fantastic opportunity for someone with strong customer service skills, excellent organisation and a positive attitude. Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and professional environment.
The Role
As a key member of the Service Desk team, you will play a vital role in ensuring customer requests are managed efficiently and professionally from start to finish.
Responsibilities will include:
- Managing and coordinating customer service requests
- Taking ownership of support tickets and seeing them through to resolution
- Scheduling work and appointments for operational teams
- Building strong relationships with customers and colleagues
- Handling incoming calls and responding to enquiries
- Updating internal systems accurately
- Supporting the wider business with administrative and coordination tasks
- Ensuring service levels and customer expectations are met
What We Are Looking For
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- A proactive and positive approach to work
- Ability to thrive in a busy, fast paced environment
- Confidence taking ownership of tasks and seeing them through to completion
- Good IT skills, including experience using Microsoft Office
- Previous customer service or CRM experience would be advantageous but is not essential
What's in It for You?
Competitive salary equivalent to £13.85 per hour
Full training and ongoing development
Genuine career progression opportunities
Supportive and friendly team environment
Increasing annual leave entitlement based on length of service
Stable, growing and successful business
Immediate interviews available
If you are looking for a busy, varied role where no two days are the same and you can genuinely build a long-term career, we would love to hear from you.
Apply today to avoid missing out on this fantastic opportunity!
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