Temporary Customer Service Specialist

Are you passionate about providing exceptional customer support and eager to make a difference?

Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to hear from you!

About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency.

Job: Temporary Customer Service Specialist - using Intercom

Start Date: ASAP

Duration: Ongoing - possible temp to perm

Location: Paddington

Pay: £18 - £21 p/h / £35,000 - £40,000

Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based

Key Responsibilities:

• Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely assistance to apprentices, employers, and internal teams.
• Problem Solving & Troubleshooting: Investigate user-reported issues, replicate scenarios, and follow structured troubleshooting guides with confidence.
• Technical Ticket Writing: Document findings and next steps accurately, adhering to internal guidelines.
• Build Trust: Maintain strong communication with customers and handle sensitive or escalated issues with professionalism.
• Manage Volume: Efficiently prioritise and manage a high volume of tickets while maintaining service standards.
• Role Model: Set a standard for tone of voice, responsiveness, accountability, and support quality within the team.
• Become a Product Expert: Deepen your understanding of all features and keep up with product releases to adjust support approaches accordingly.
• Proactive Improvement: Share feedback and ideas to enhance customer experience and internal workflows using a data-driven approach.

What We're Looking For:

• Experience: A minimum of 2 years in customer support, client service, or helpdesk roles, with at least 1 year in a tech specialist capacity-preferably within education or training environments.
• Communication Skills: Strong background in client communication with the ability to build trust and manage expectations effectively.
• Written Proficiency: Excellent written communication skills, fluent in Plain English, able to explain complex topics clearly.
• Tech-Savvy: A strong interest in technology-enabled products and eagerness to learn.
• Problem-Solving Skills: Strong reading comprehension and the ability to navigate complex requests.
• Volume Management: Experience managing high ticket volumes while upholding service excellence.

Why Join Us?

• Dynamic Environment: Be part of a rapidly growing organisation where your contributions are valued.
• Team Spirit: Collaborate with a passionate team dedicated to raising the bar for support quality.
• Professional Growth: Seize the opportunity to learn and lead in a role that encourages continuous improvement.

If you're ready to bring your expertise and enthusiasm to our client's team, apply now! Together, we can create a remarkable customer experience!

Please email your CV to:

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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