2nd Line Support Analyst - Stoke - £37K

2nd Line Support Analyst - Stoke - £37K

Our client is one of the UK’s leading retail and ecommerce brands and are growing their Network, Cloud and Infrastructure IT team.

In their Stoke office, 2 days a week, hybrid working, they’re looking to hire a 2nd Line Support Analyst / Engineer – Someone with good skills across end user support, virtual machines, Windows, Microsoft 365 and more – a real all’ rounder.

You’ll support the backbone of their technology estate and be key in ensuring the IT infrastructure is secure, resilient and ready to scale.

Day to day, you’ll support end-users and IT support teams across the company, working on issues escalated from the Helpdesk and 1st line team.

Requirements

• Previous experience in a similar 2nd line IT support analyst / engineering role
• Experience supporting Microsoft 365
• Broad infrastructure knowledge across
• Active Directory, Virtual Machines and Citrix, (Windows) Servers, SQL Server, monitoring and Azure cloud etc
• Solid understanding of networking (DNC, DHCP etc)
• Good experience of Intune, SCCM would be ideal too
• Experience working directly with end users and customers