PMO Administrator - Manchester

PMO Administrator - Social Housing Technology Projects

Salary : £35,000

We're looking for a PMO Administrator to help ensure our customers in the social housing sector are onboarded successfully, on time, and with minimal disruption.

You'll work closely with our Implementation Specialists and Customer Success Managers, supporting projects from the end of the sales process through to post go-live support (usually 3-6 months).

This role is all about co-ordination, organisation, and clear communication. You'll manage multiple customer implementations at once, tracking progress, reporting on milestones, and keeping everyone aligned.

What You'll Do:

• Support and co-ordinate analytics implementation projects (with some involvement in non-analytics projects too).
• Keep project plans up to date, adjusting for delays or scope changes.
• Produce clear weekly reports on risks, issues, and milestone progress.
• Make sure tasks are assigned and completed by the right people.
• Ensure smooth handovers from project implementation to business-as-usual (BAU).
• Act as the central point of contact for project tracking and highlight reporting.

Key Responsibilities:

Governance & Control

• Ensure all projects follow our standard delivery process.
• Set up each project with baseline documents (Statement of Work, project/milestone plan, Gantt chart, highlight report).
• Use our project tools to track progress, milestones, risks, and dependencies.
• Maintain project documentation centrally and share updates with ISs, CSMs, and stakeholders.
• Produce a weekly milestone tracker showing all active projects and any deviations from plan.

Stakeholder Management

• Work with CSMs, ISs, and task team leaders to make sure everyone has a single, clear view of project status.
• Organise and attend a weekly internal project review meeting.

What We're Looking For:

• Strong organisational and communication skills.
• Ability to manage multiple projects at the same time.
• Attention to detail and confidence in updating project plans.
• Comfortable working with different stakeholders and keeping everyone aligned.

If this role sounds like your next career move click "APPLY" or Email