Ecommerce Coordinator

The Role:

Based in Kentish Town, London, Oliver Sweeney is a British Menswear brand established in 1989. With a deep commitment to craftsmanship and customer service we design and source premium quality clothing, footwear and accessories, working with the best factories, tanneries and mills around the world. The business has enjoyed rapid growth over the last few years through our online and wholesale channels and continues to grow at a pace.

We are now looking for someone dynamic and confident to join our small but growing team. Working closely with the ecommerce manager and graphic designer, the successful candidate will be given a full introduction to ecommerce and online marketing within a fast-paced retail environment.

Key Areas of the Role:

• Website Management - Maintain and update all content via Shopify, ensuring customers are presented with accurate, engaging and conversion-optimised product pages and landing pages at all times.
• Retention Marketing - Build and deploy campaigns across email, SMS and push notification channels to drive repeat purchase and customer loyalty.
• Collection Launches - Own the end-to-end product upload process for seasonal launches, coordinating copy, photography and product data across the creative, merchandising and product teams to ensure accuracy and commercial impact.
• Photography & Creative - Liaise with our third-party studio to plan and organise still life and model shoots, maintaining up-to-date photography guidelines to ensure consistent brand presentation.
• Site Experience & Development - Brief the Graphic Designer on content updates, QA test new features on staging, and support the smooth deployment of functionality improvements without introducing regressions.
• Customer Service & Operations - Collaborate with the customer service team to resolve on-site issues, review returns data for product insights, and keep the team informed of upcoming marketing activity.
• Analytics & Reporting - Use Matomo, Google Analytics and other tools to track and report on performance across the website and marketing channels, surfacing actionable insights.
• Paid & Affiliate Channels - Support the monitoring of PPC (Google Ads), paid social (Meta), affiliate activity (Awin) and email/SMS marketing (Klaviyo) as your understanding of each channel develops.
• Competitor & Market Analysis - Conduct regular competitor benchmarking to identify best practices and ensure our online presence remains ahead of the curve.

The Ideal Candidate

• Hands-on, proactive and eager to learn
• Able to take ownership of tasks and see them through independently
• Genuinely interested in ecommerce and digital marketing
• Analytical, with a methodical approach to problem-solving
• Proficient in Microsoft Office, particularly Excel
• Familiar with ecommerce or marketing platforms such as Shopify, Klaviyo or Mailchimp
• Detail-oriented with a consistent commitment to quality

What We Offer

• A fun, ambitious team in a collaborative and fast-moving environment
• Fantastic workspace in Camden with breakfast provided
• A performance-related bonus scheme
• A seasonal product allowance of up to £400
• A private health insurance scheme
• Pension contribution