Account Manager

Account Manager – Join a Growing Team Making a Real Impact!

Salary: £28,000–£34,000

Realistic First-Year Commission: £5,000–£10,000

Type: Full-time

Location: In Office (Bournemouth)

Reports to: Team Lead

Are you a relationship-builder who loves turning great conversations into long-term partnerships?

Do you thrive when you’re owning client success end-to-end and seeing your work make a visible impact?

If so — this is your next big step.

We’re WHAM, and we’re looking for a motivated Account Manager to take ownership of a portfolio of clients, strengthen relationships, drive retention and growth, and act as the trusted link between clients and our delivery teams.

This is a role with real responsibility, clear progression, and uncapped commission — perfect for someone who wants to grow fast.

What You’ll Do

As an Account Manager, you’ll become the go-to partner for your clients. You will:

• Build strong, trusted relationships with stakeholders — becoming their day-to-day point of contact.
• Own retention and renewal conversations, driving strong commercial outcomes.
• Deliver engaging client performance reviews and reports that highlight value and next-step recommendations.
• Spot upsell and growth opportunities, collaborating with Sales and Delivery to make them happen.
• Work closely with our delivery and data teams to ensure everything we deliver aligns with client expectations.
• Maintain immaculate account documentation in Salesforce, including account plans and roadmaps.
• Proactively resolve issues and manage escalations quickly and professionally.

Your clients will know you, trust you, and rely on you — and you’ll love helping them grow.

Who You Are

We’re looking for someone who’s not just capable, but great to work with.

Culture Fit

You’re warm, dependable, and collaborative — the kind of person who gives clients confidence and brings good energy to the team.

You’re invested in helping clients succeed and happy to jump in and support delivery when needed.

Your Selling Style

• You’re consultative and outcome-led.
• You know how to uncover pain points and translate them into compelling value stories.
• You’re confident running strategic conversations that drive renewals and upsells.

Experience & Skills

• 12–24 months’ experience in B2B account management, sales, or 360 recruitment.
• AM: around 12 months
• Senior AM: ideally 24+ months
• Strong commercial mindset — you enjoy interpreting metrics and using data to influence decisions.
• Comfortable owning retention targets and leading renewal discussions.
• Great communicator, strong organiser, confident running client review meetings.
• Salesforce experience and basic data analysis skills are a plus.
• Empathetic, proactive, solutions-driven approach.

How Your Success Will Be Measured

• Client retention rate & renewal %
• Revenue growth and upsell value
• NPS and client satisfaction
• Timeliness + quality of reporting, reviews and account plans

Progression & Development

We’re passionate about helping you grow.

Clear progression from Account Manager Senior Account Manager is based on performance, client outcomes, and leadership behaviours.

You’ll have access to:

• Dedicated coaching
• Sales & account management training
• Protected time for strategic account work

What’s In It For You

• Competitive base salary (£28k–£29k)
• Realistic £5k–£10k first-year commission
• Uncapped commission beyond that
• Wellbeing support, flexible leave, ongoing training
• A supportive, informal team that gives you real ownership and room to shine

Ready to Take Ownership, Grow Fast and Build Meaningful Client Partnerships?

We’d love to hear from you.