Executive Account Manager

Omnius is a B2B SEO & LLMO agency that works with fast-growing SaaS and fintech startups and a growing roster of VC-backed startups from Y Combinator, Speedinvest, and Entrepreneur First. We don’t scale through headcount or churn through clients. We go deep, move smart, and care about getting things right.

We're not a typical agency. Clients describe us as an extension of their in-house team - strategic, fast, and direct. We go deep on fewer accounts instead of spreading thin across many. That's by design.

We’re not looking to fill seats; we’re hiring people who want ownership, clarity, and room to grow. People who ask good questions, hold high standards, and don’t wait to be told what to do.

If that sounds like you, you’ll probably like it here.

The role

This is a senior account management role. You are the main point of contact for a set of clients - responsible for delivery, performance, communication, and trust. Nothing falls through without you noticing first.

Our clients are serious companies with serious expectations. They have investors, boards, and growth targets. They need a partner who understands their business, tracks their results closely, and shows up prepared - every time.

You'll also be responsible for growing the accounts you manage. That means identifying where there's more value to unlock, having that conversation naturally, and closing it.

What the job looks like day to day

You manage the full lifecycle of each account you own.

That includes:

Delivery

You make sure the work is happening, on time, and at the right quality. You know what's in progress, what's blocked, and what's coming next. You don't wait to be updated - you stay on top of it.

Performance

You prepare and lead monthly reviews. You come in with the numbers, a clear narrative of what happened and why, and a direction for what comes next. When something isn't working, you say so and you come with a plan, not just a problem.

Client relationships

You run weekly or biweekly check-ins. You know your clients' businesses well enough to give them genuine strategic input, not just project updates. You earn their trust not by being agreeable, but by being honest and reliable.

Proactive problem detection

You catch issues before clients do. A traffic drop, a missed deadline, a deliverable that doesn't meet the bar — you see it first, and you handle it before it becomes a conversation you didn't want to have.

Account growth

When you're doing the job well, opportunities to expand will surface naturally. You recognize them, you're comfortable having the conversation, and you know how to close it. Growing an account is part of this role, not a bonus.

Internal

When a process is broken or a system is unclear, you fix it. You document it. You leave things better than you found them.

What we need from you

• 3+ years in account management at an SEO, content, or digital marketing agency - agency-side, not in-house
• You have personally managed SEO or content delivery for B2B clients and can point to results with real numbers
• Technical SEO at a working level: crawlability, indexing, Core Web Vitals, site architecture - you understand what's happening under the hood
• Content strategy: topical authority, search intent, content clusters, BOFU vs. TOFU, not just the terminology, the thinking behind it
• You understand how AI search works and why it matters for B2B companies right now — you don't need to be an expert, but you need to have a genuine point of view on it
• You can open GSC or Ahrefs independently and tell us what's happening - no walkthrough needed
• You have led performance conversations when results were bad, not just when they were good
• You are organized. You follow through on what you say you will do. You don't drop things.
• You are direct and kind in equal measure. You can tell a client something they don't want to hear, and do it in a way that keeps the relationship intact.
• Fluent English, written and spoken — your communication will be assessed during the process
• Proficient in GA4, GSC, Ahrefs or Semrush, Looker Studio, Notion, Slack, Google Workspace

Good to have

• Experience working with technical founders or product teams at SaaS companies
• You've worked across multiple time zones and know how to manage async communication well
• You've identified and closed expansion opportunities within existing accounts

Who this is for

You want to own something real, not assist someone who does. You hold yourself to a high standard without being told to. You're the kind of person clients trust not because you're always available, but because you're always reliable.

You want to work with ambitious companies on hard problems, with a team that takes the work seriously.

Who this is not for

• You've never been accountable for delivery or performance outcomes
• You avoid difficult conversations or soften them to the point of uselessness
• You need a detailed playbook before you can act
• You treat account growth as someone else's job

Where this leads

Head of Client Success or Delivery. We're building toward that, and we're looking for the person who will grow into it.

• We’re a team that values clarity, accountability, and honest communication. This role is for someone who wants to work with good people, do great work, and build something that lasts.