Enterprise Account Manager

About the Company

Once For All is a high‐growth, cloud‐based SaaS business serving over 60,000 customers across the UK. Our technology enables organisations to manage supply chain governance, compliance, procurement, and risk with ease. We operate across both public and private sectors including construction, infrastructure, transport, manufacturing, facilities management and more. Our Marketplace and Tender Management solutions connect buyers and suppliers, enabling efficient tendering, sourcing, compliance management, and work opportunity distribution.

About the Role

The Enterprise Account Manager plays a senior role in protecting, growing, and strategically developing Once For All’s highest-value Marketplace and Tender Management customers. Responsible for a portfolio of enterprise, key, and strategic accounts, the EAM is accountable for long-term retention, executive engagement, adoption growth, commercial expansion, and ensuring customers realise measurable value from the platform.

Salary offered: £60K.

OTE allowance: 30%

Responsibilities

1.Enterprise Account Ownership & Handover

The EAM will assume ownership of enterprise and strategic customers once onboarding is complete and the account is ready for long-term commercial management. This includes accounts that require senior stakeholder engagement, multi-team adoption planning, structured growth activity, or additional governance due to their commercial value or strategic importance.

Once assigned, the EAM becomes the senior commercial and engagement owner for the account, accountable for relationship strategy, adoption progression, retention health, value communication, expansion planning, and escalation management.

2.Strategic Retention & Senior Relationship Management

• Own the long-term commercial relationship with assigned enterprise, key, and strategic customers.
• Build trusted relationships with senior stakeholders across procurement, commercial, estimating, pre-construction, operations, and leadership teams.
• Develop structured account plans that define stakeholder maps, adoption priorities, growth opportunities, risk areas, and engagement cadence.
• Identify early risk indicators, lead recovery actions, and work cross-functionally to protect renewal outcomes and customer value.

3.Enterprise Adoption, Expansion & Account Growth

• Grow Tender Management and Marketplace adoption across additional estimating teams, offices, regions, business units, and divisions within enterprise customer organisations.
• Identify commercial growth opportunities linked to increased usage, expanded workflows, broader user adoption, and deeper operational integration.
• Create customer-specific expansion plans that align platform capability with customer priorities, framework activity, procurement objectives, and tendering processes.
• Partner with internal stakeholders to ensure adoption strategies are prioritised, measurable, and commercially aligned.

4.Executive-Level Value Demonstrations & Strategic Enablement

Note: Buyer Support & Enablement (BSE’s) deliver onboarding & training for new customers.

The EAM will:

• Deliver senior, value-led demonstrations tailored to executive sponsors, senior commercial leaders, pre-construction leaders, and operational stakeholders.
• Position Tender Management and Marketplace as strategic solutions that improve tender visibility, workflow consistency, supplier engagement, compliance confidence, and commercial efficiency.
• Use demonstrations, workshops, and account reviews to support expansion into additional teams, divisions, or strategic projects.

5.Opportunities Board Growth & Strategic Usage Development

• Champion the Opportunities Board as a strategic channel for increasing supplier visibility, improving tender reach, and strengthening customer engagement with Marketplace.
• Drive consistent publishing activity across enterprise customers by influencing pre-construction leaders, estimating managers, and regional teams.
• Use usage patterns to identify areas of under-adoption, strong performance, and potential account growth.

Qualifications

Minimum of 4 years’ experience in SaaS account management, enterprise account management, customer success, or strategic commercial relationship management.

Required Skills

• Proven ability to manage high-value, complex, or multi-stakeholder customer accounts.
• Strong commercial judgement, with the ability to identify retention risks, expansion opportunities, and value drivers across a customer portfolio.
• Confidence engaging senior stakeholders and leading consultative conversations with commercial, procurement, estimating, and operational leaders.
• Strong ability to deliver value-led platform demonstrations, strategic workshops, and business review sessions.
• Analytical mindset with the ability to interpret usage data, commercial performance, and adoption trends into clear account actions.
• Highly organised and disciplined in portfolio management, account planning, governance cadence, and CRM hygiene.
• Experience with CRM systems, with Salesforce preferred.
• Able to prioritise effectively, work with ambiguity, and perform with accuracy in a fast-paced commercial environment.
• Credible, dependable, and confident acting as a senior representative for Once For All with both customers and internal stakeholders.
• A natural team player who can provide guidance, share best practice, and support consistent standards across the wider Marketplace team.