Account Manager

💙 The Important Bits

• £40,000 base salary, £60,000 OTE
• 25 days paid holiday + your birthday + bank holidays + extra at Christmas
• A fully remote role with expensed company/team meetups every 6 weeks

👋 Hi! We're OneUp Sales

Built by a remote team of 30 based all over the UK, OneUp is a software platform which provides recruitment and sales teams with the clarity they need to understand and drive performance. Already used by over 360 companies worldwide, we’re looking for someone to help us keep our professional services running smoothly as we scale.

We're looking for an Account Manager who thrives on helping clients get the most from the platform, while keeping a sharp commercial focus on renewals, upsells and growth. You'll manage and grow some of our largest customers, spotting opportunities to expand the account while making sure they have a high quality experience throughout.

📣 The Role

We're hiring an Account Manager to join our Account Management team, reporting to the VP of Revenue. You'll own a book of our Enhanced clients, our larger accounts who receive a higher level of service and support, and you'll be accountable for keeping them, growing them, and helping them get real value from the platform.

This is not a traditional customer success role. Whilst a big part of it is supporting clients and helping them realise value, a good portion is commercial. Net Revenue Retention (NRR) is your headline target, and you'll work towards 100%+ NRR each quarter by protecting your accounts and expanding them through cross-sell, upsell, and user count growth.

Your Responsibilities

• Own NRR across your book of clients, working towards 100%+ NRR every quarter
• Support onboarding and implementation alongside our Implementation Engineers, who handle the technical setup
• Train and enable new and existing clients so they get the most out of the platform
• Run Strategy Calls and Quarterly Business Reviews that keep clients engaged and demonstrate ROI
• Own renewals, including driving early renewals and multi-year contracts
• Cross-sell and upsell new products, and expand accounts
• Protect retention by spotting risk early and acting on it
• Maintain an accurate CRM and forecast across your accounts
• Collaborate with Product and Sales, feeding back what you hear from clients

✨ What We're Looking For

• 2+ years in account management or customer success in SaaS, with ownership of renewals and commercial targets
• A track record of retaining and growing a book of business, ideally measured on NRR or similar
• Confidence holding commercial conversations, from renewals to multi-year deals to expansion
• The ability to build genuine relationships with senior stakeholders
• Strong organisation and the discipline to keep an accurate CRM
• A desire to overachieve and a hunger to learn

Ideally, you’ll also have:

• Experience at a scale-up stage company (£1m-5m ARR)
• Worked remote before so understand the need for discipline and self-management even with support

🙌 Our Offer

• £40k base, £60k OTE, with commission tied to renewals, retention and account expansion
• 25 days paid holiday, plus bank holidays, plus your birthday, plus time off over Christmas (we're in the top 10% for time off in the UK)
• Zero-excess, full cover private health insurance (including dental, visual, and auditory cover)
• Genuine remote working with a twist: 6-weekly expensable team days, quarterly company get togethers, and an annual retreat keep us together
• A high-performing team without the toxic "hustle or die" culture