Operations Assistant

OniGroup is the leading technology consultancy business across APAC and EMEA specialising in consulting, developing and supporting solutions utilising Google technologies. OniGroup is globally recognised by Google for consistently demonstrating deployment and support excellence, due to our continued focus on delivering positive business impacts to our clients.

The most important skills and interests that we look for in candidates are:

• Humility, Integrity, & Transparency: You operate with absolute honesty, take ownership of your work, and communicate openly with your remote manager and local team members.

• Accountable Collaboration: You bring a strong team mentality and thrive in a collaborative environment, whilst simultaneously possessing the independence to take full ownership of your daily responsibilities.

• Self-Motivated Continuous Learner: Driven by a strong work ethic, you proactively manage your workload and possess a genuine interest in learning our operational workflows, tools, and the Google ecosystem.

• Agility & Adaptability: You embrace operational changes, shifting business needs, and adapt quickly to new workflows, goals, and opportunities within a fast-growing environment.

• Articulate Communication: Excellent written and verbal communication skills to clearly and professionally engage with internal global teams and external clients alike.

Role Overview

As a key member of the Global Operations Team, you will manage daily operations for the EMEA region, strictly focusing on standardising workflows and bridging the gap between sales administration and financial processes. This role requires a mid-level professional who excels at execution, respects established processes, and can solve problems independently without constant supervision.

Key Responsibilities

• Inbox & Query Management: Take full ownership of the regional Operations inbox, ensuring all internal and external inbound communications are triaged and resolved in a timely and disciplined manner.
• Invoicing & Accounts Receivable: Manage the end-to-end customer invoicing, purchase order (PO) workflows, and account reconciliations.
• Vendor & Supplier Portals: Swiftly register, update, and maintain business files across various supplier and client portals.
• Sales Administration & CRM Hygiene: Partner with the EMEA Sales Team to validate customer orders, enforce data consistency within Salesforce, and ensure proactive tracking of transactional gaps.
• Process Standardization: Maintain and adhere to standardized onboarding and workflow structures, identifying localized friction points to help line up regional billing with global procedures.

Requirements & Professional Skill Sets

• Experience: Proven experience in a commercial operations, sales administration, or accounts receivable role.
• Attention to Detail: An innate commitment to accuracy in handling numbers, billing structures, and data validation.
• Proactive Problem Solving: Strong critical thinking skills to diagnose anomalies, understand transactional workflows, and independently address root causes.
• Disciplined Execution: Exceptional organizational skills to methodically prioritize and execute a high volume of operational tasks under remote management.
• Impactful Communication: Excellent written and verbal communication skills to clearly convey operational requirements to cross-functional global teams.