Audio Visual Service Coordinator

As the Service Desk Coordinator, you will be responsible for managing all incoming service tickets, allocating engineers, maintaining CRM data, and ensuring the smooth delivery of maintenance and support activities. This is a client-facing, fast-paced position ideal for someone who enjoys problem-solving, multitasking, and keeping operations running seamlessly.

Position Details

• Role: Service Desk Coordinator
• Salary: £30,000–£40,000 per annum
• Type: Permanent, Full-Time
• Location: Central London (Onsite)
• Interview Process: 2 stages (video + onsite)

Key Responsibilities

• Manage the service inbox daily, prioritising requests in line with SLAs.
• Log and update all client information within the CRM system.
• Allocate engineers based on skillset, urgency, availability, and workload.
• Maintain oversight of all ongoing maintenance tasks, ensuring timely resolution.
• Communicate professionally with clients throughout the support process.
• Manage constantly changing diaries, including rebooking engineers where required.
• Assist with quoting and ordering of stock/parts.
• Drive service contract renewals and monitor contract performance.
• Coordinate on-call rota and engineer annual leave.
• Support department efficiency by reviewing service visit frequency vs contract value.

Skills & Experience Required

• Strong administrative background with excellent attention to detail.
• Experience scheduling engineer or technician visits in a busy service environment.
• Clear and confident communication skills, both written and verbal.
• Ability to prioritise, multitask, and handle competing demands calmly.
• Proficient in Microsoft Office and service/ticketing systems.
• Background in IT, engineering, technical support, or Audio-Visual industries (preferred).
• Professional approach with the ability to build strong relationships with clients and colleagues.

What's on Offer

• Competitive salary + benefits
• 23 days holiday + bank holidays + your birthday off
• Company pension
• Regular social events
• Ongoing training and development
• 37.5-hour work week

If you're organised, client-focused, and thrive in a fast-paced environment where no two days are the same, this is a standout opportunity to join a respected leader in luxury technology and deliver exceptional service to high-end clients.