User Research - Consultant

Ready to turn curiosity into impact?

Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people's lives?

If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you'll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You'll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people's lives.

The role

UK Security Clearance (existing SC clearance or eligibility) is a requirement for our current permanent opportunities.

You'll conduct research which supports the development of a user centred service. You'll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.

If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.

Essential experience

To succeed in this role, you need experience of delivering user research to a delivery team.

In your CV and interview(s), please show how you have:

• chosen from a range of research methods to design the right research approach for the project phase
• produced the required ethics and governance documentation and materials for research activity
• recruited a wide range of participants in line with GDPR and MRS guidelines
• identified key themes, user needs, personas, and design feedback through analysis
• produced clear and concise user research deliverables to meet the needs of different audiences
• worked to GDS standards
• worked in agile delivery teams

In addition to user research skills, there are essential core skills you'll need to work effectively as a consultant.

In the interview, please show how you have:

• planned your own tasks to achieve the objectives of your project
• respectfully challenged decisions or solutions you don't agree with
• collaborated well with your colleagues, teammates and clients

In your interview we'll ask you questions based around these experiences. We'll also ask you to present a piece of work which demonstrates these skills and experiences.

If you have any of this experience, please show it on your CV and in the interview.

Salary

Consultant salary range: £43,000-£56,000

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus.

Flexible hours and 25 days' holiday. Generous training budget.

People to support you every step of the way.

Where you'll work

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews are on Microsoft Teams. We'll make any adjustments to help you.

Want to know more?

Visit our website or email careers@opencastsoftware.com.