Head of Resource Management (ITIL-Aligned)

Job Title: Head of Resource Management (ITIL-Aligned)

Role Summary:

The Head of Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity.

---

Key Responsibilities:

Strategic Resource Planning

• Develop and implement resource management strategies aligned with ITIL service lifecycle stages.

• Forecast future resource needs based on service demand, project pipelines, and business growth.

• Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services.

Resource Allocation & Optimisation

• Oversee allocation of resources across IT projects and operational functions.

• Maintain a centralised resource scheduling and tracking system.

• Monitor resource utilisation and adjust plans to meet changing priorities.

Governance & Compliance

• Ensure resource management practices comply with ITIL standards and organisational policies.

• Support audits and reviews of resource-related processes.

• Maintain accurate documentation of resource assignments and capacity.

Stakeholder Engagement

• Act as a liaison between IT leadership, HR, finance, and project teams.

• Present resource status reports and forecasts to senior management.

• Facilitate resource planning meetings and cross-functional collaboration.

Team Leadership & Development

• Develop training programs for resource management tools and processes.

• Foster a culture of continuous improvement and professional development.

ITIL Integration

• Align resource management with ITIL practices such as Service Design, and Continual Service Improvement.

• Participate in Change Advisory Boards (CAB) to assess resource impact of proposed changes.

---

Qualifications:

• Bachelor’s degree in IT, Business Administration, or related field desirable but not essential, depending on experience.

• ITIL Foundation or Practitioner certification.

• 7+ years of experience in resource management, preferably in IT service environments.

• Strong understanding of ITIL service lifecycle and practices.

• Proficiency in resource management tools (e.g., MS Project, Smartsheet, Planview).

---

Skills & Competencies:

• Strategic thinking and long-term planning.

• Excellent communication and stakeholder management.

• Strong analytical and problem-solving abilities.

• Leadership and team-building capabilities.

• Experience in budget planning and cost optimisation.

• High emotional intelligence and conflict resolution skills.