Assistant Practice Manager

Job summary

Job title: Assistant Practice Manager Location: E16 Health Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS part

Main duties of the job

As an Assistant Practice Manager at Operose Health, you will play a crucial role in supporting the Practice Manager to ensure the smooth running of the practice. Your key responsibilities include overseeing IT, Human Resources, and Financial Management, along with delegating tasks effectively. You will manage the day-to-day operations of the surgery, ensuring the seamless processing of administrative work and proper communication with the reception and administration team. Your role involves promoting the development of reception staff, identifying training needs, and leading their appraisal system. Additionally, you will supervise the reception team, coordinate support services, and ensure rapid response to incoming calls with appropriate action taken promptly.

About us

Operose Health is committed to delivering outstanding primary care by improving access, outcomes, and patient experience. The organization operates at scale to provide local primary care services. At Operose Health, employees are encouraged to embody our core values of CARE, which stand for Caring, Ambitious, Resourceful, and Excellence. The organization supports its colleagues to excel in their roles, facilitating opportunities for personal and professional development. Operose Health offers various employee benefits, including access to a learning management system, a car benefit scheme specializing in electric vehicles, cycle-to-work schemes, employee wellbeing services, and more.

Job description

Job responsibilities

Job title: Assistant Practice Manager

Location: E16 Health

Salary: Up to £35,000 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
You will be overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.
Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

Ideal Candidate:

What we look for in new colleagues:

Reception/customer care experience is essential.
You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
Excellent communication and organisation skills.
Ability to work within a team and wider colleagues.
Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.

Package Description:

How well support you:

Annual salary of up to £35,000 depending on qualifications and experience.
27 days annual leave plus bank holidays pro rata.
Access to our bespoke learning management system.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Car benefit scheme specialising in electric vehicles.
Cycle to work scheme.
Travel season ticket loans
Discount cards.
Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

Reception/customer care experience is essential. A strong understanding of health services and a passion for improving healthcare is required. Applicants should possess excellent communication and organizational skills, have the ability to work collaboratively within a team, and adhere to processes while maintaining confidentiality and data security. Flexibility to manage changing priorities and work different shifts as needed by business requirements is also necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Newham

E16 2DY

United Kingdom

Employer's website

https://www.operosehealth.co.uk/

Apply Now